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HR Operations Specialist

Company Name:
Koch Davis
Provide specialized expertise to resolve complex benefits cases received within HR services. Assist HR customer service with complex benefits cases. Research benefit plan inquiries; gather data and make recommendations to resolve issue. Research benefit deductions and LOA premium inquiries. Research discrepancies in retiree eligibility and plan reimbursements. Assume ownership of caseload within the case management system from creation to resolution. Update other vendor systems as required. Liaise with third party administrators, vendors, HR business partners, HR services, and Centers of Expertise (COE) on an ongoing basis. Investigate and correct systemic errors from payroll processing, benefit and vendor systems. Validate accuracy of benefit enrollments to provide vendors with accurate eligibility information. Provide support for benefits plan compliance including internal and external auditing of benefit transactions. Process improvement, support work, knowledge base improvement suggestions, special projects and peer coaching. Other duties as assigned.
Requirements
2+ years of related human resources or benefit plan & customer contact center experience. Case management system experience. Experience in handling sensitive confidential information. Experience preferred Level: SAP knowledge and experience. 3+ years benefit plan experience. Computer aptitude, including typing of at least 35 wpm, accurate data entry, and the ability to effectively work in a windows based environment. Strong analytical, problem solving and decision-making skills. Excellent verbal and written communication as well as listening skills. Must work well, both independently and with a team. Strong organizational skills with a keen ability to prioritize and multi-task.
Education
Associate degree, 2 years college or high school with 3+ years in benefits plans/defined benefit plans or Bachelor degree or five plus years in benefits plans/defined benefit plans preferred.
Client
This is an American multinational beverage corporation and manufacturer.

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