Call Center Medical Assistant Patient Care Rep.
5.
0 Brandon, FL Brandon, FL Full-time Full-time $17 an hour $17 an hour 5 days ago 5 days ago 5 days ago POSITION TITLE:
PATIENT CARE REPRESENTATIVE - MEDICAL ASSISTANT (PCR) FLSA:
NON-EXEMPT REQUIRED EDUCATION, SKILLS, AND ABILITIES:
Diploma in approved Medical Assisting program required.
Experience as medical assistant preferred Good communication skills.
Computer literacy.
Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.
BLS (provided by SCHC within 6 months of hire) Bilingual (English/Spanish) preferred.
PRINCIPAL DUTIES:
Monitor and respond to all incoming phone calls for the medical department.
Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate person for further action.
Document all telephone calls and directions given to patient.
Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150 Assist patients requesting appointments with their Primary Care Provider.
Assist patients with referral requests.
Other duties as assigned.
SUPERVISORY
Responsibilities:
None.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Brandon, FL Brandon, FL Full-time Full-time $17 an hour $17 an hour 5 days ago 5 days ago 5 days ago POSITION TITLE:
PATIENT CARE REPRESENTATIVE - MEDICAL ASSISTANT (PCR) FLSA:
NON-EXEMPT REQUIRED EDUCATION, SKILLS, AND ABILITIES:
Diploma in approved Medical Assisting program required.
Experience as medical assistant preferred Good communication skills.
Computer literacy.
Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.
BLS (provided by SCHC within 6 months of hire) Bilingual (English/Spanish) preferred.
PRINCIPAL DUTIES:
Monitor and respond to all incoming phone calls for the medical department.
Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate person for further action.
Document all telephone calls and directions given to patient.
Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150 Assist patients requesting appointments with their Primary Care Provider.
Assist patients with referral requests.
Other duties as assigned.
SUPERVISORY
Responsibilities:
None.
Estimated Salary: $20 to $28 per hour based on qualifications.
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